Plan your visit

General policies

• Food and drinks brought from outside are not allowed on the grounds.
• Alcohol and drugs are not allowed anywhere in the museum.
• Smoking is not allowed in the museum, except in outdoor areas marked for it.
• Behave with respect. Disorderly, aggressive, or offensive conduct, including loud, disruptive, or abusive language, can mean you are asked to leave, and the ticket is not refunded.
• Dress appropriately.
• Do not take your shoes off, lie on benches or the floor, or behave in a way that is out of keeping with the museum.
• Do not litter, and do not damage or deface the buildings, furniture, or gardens.
• Follow the posted signs and the instructions of museum staff.
• You may be photographed or filmed during the visit. The museum may use those images to promote itself.
• The museum may use your personal data for promotion, marketing, and commercial purposes, as the law allows.
• You and your bags may be checked before you go in.
• You may be asked to show your ticket at any point during the visit.
• You may not stay on the grounds outside opening hours unless museum management has agreed beforehand.
• Selling, marketing, advertising, fundraising, and collecting signatures need written approval from museum management first.
• Ticket sales can stop up to an hour before closing, or earlier if the museum is full.

Ticketing terms

• The museum does not refund a ticket after it is bought, whether online, at a machine, or at the door, except for force majeure as the museum decides.
• A ticket works only on the date and at the time printed on it. Missing that window does not entitle you to a refund or a new date. Arrive during opening hours.
• Each ticket is one entry. Once you leave the grounds, you cannot come back in on the same ticket.
• A ticket cannot be given to someone else. The museum expects the person named on the booking to use it.
• The museum may cancel, postpone, or move an event or a tour, without notice.
• The museum may refuse entry, or ask a visitor to leave, if these rules are not followed, with no refund.
• If the museum cancels or postpones, it may offer a voucher for a later visit or a guided tour.
• Buying or using a ticket means you accept the museum rules in force on the day you come.

Prohibited items

These items are not allowed inside, so that visitors and the collections stay safe.

• Large bags, backpacks, luggage, or parcels bigger than 40 × 40 cm. Leave them in the storage areas before you enter.
• Anything you leave in storage must be collected the same day, before closing. The museum is not responsible for items left after that.
• Weapons, sharp objects, and hazardous materials, including knives, scissors, firearms, and screwdrivers.
• Musical instruments.
• Animals and pets.
• Advertising banners, placards, and signs, unless museum management has approved them.
• Folding chairs and other personal seating, unless security has allowed them.
• Umbrellas and similar items. Leave them in the designated areas.
• Spray paint and other aerosol paints that could damage the museum.
• Security may inspect any bag or belonging at any time.

Inside the galleries

In the galleries, move carefully and leave room for other visitors.

• Do not touch artefacts, displays, or cases.
• Food and drinks are not allowed, apart from a small bottle of water.
• Torches, laser pointers, and flash photography are not allowed.
• Live streaming is not allowed, and neither are audio devices.
• Speak quietly. Do not block a path or someone else’s view.

Families with children

• Children must stay with an adult for the whole visit.
• A child under 15 must be with an adult at all times.
• Running, rough play, and anything that could disturb people, cause injury, or damage an exhibit is not allowed.

Photography and filming

• Personal photography and video, when it is not commercial, is allowed.
• Tripods, monopods, selfie sticks, drones, extra lights, and live-streaming equipment are not allowed.
• Flash is not allowed.
• Do not photograph other visitors or museum staff unless they agree.
• Commercial photography and filming, including television, cinema, advertising, and documentary work, needs written approval from the museum and payment of its fees.
• Where cameras are restricted, only a phone camera is allowed.

Sketching

If you sketch in the galleries:

• Pencils only. Pens and markers are not allowed.
• A sketchbook may be no larger than 45 × 60 cm (18 × 24 inches).
• Do not block a path or get in the way of other visitors.
• Do not touch a display case or an artefact.

Disclaimer of liability

• The museum is not responsible for lost or damaged belongings, or for injuries during a visit.
• You are responsible for your own safety and for how you behave while you are there.

Emergency procedures

If there is an emergency, follow museum staff at once.

• In an earthquake, move away from large sculptures, display cases, and anything that is not fixed in place.
• In a fire or another emergency, use the marked evacuation routes and wait for directions from staff.